A DNA is someone who did not attend an appointment at the surgery and did not tell us beforehand so we could cancel the appointment and offer it to another patient. The Doctor or Nurse were waiting, but the patient just did not attend.
DNAs are a serious problem for the NHS. Research shows that across the UK around 13 million GP appointments and 6 million practice nurse appointments are missed each year.
Our practice policy is to review repeated DNAs, if you DNA 3 or more appointments within a one-year time period we will send you a warning letter informing you that we will remove you from our practice list if you make and fail to attend one more appointment in the next year. It is always with reluctance if we have to remove a patient from our list. Please help us by cancelling any appointment you cannot attend.